Frequently Asked Questions
Q: How are your shipping costs calculated?
A: They are calculated based on the total amount purchased. You can see our shipping cost schedule here.
Q: I am looking for a particular item, and I can’t find it anywhere! Does Green Mountain Horse & Tack take special orders?
A: You bet we do! We want to help you locate that hard to find item. If you have trouble finding an item, please call us! Often times we can have our supplier drop ship the item right to your door.
Q: Will you gift wrap an item? Do you charge extra for this?
A: Yes! Make sure to put a note in the comments section along with what type of gift it is (birthday, graduation, etc.) and we will take care of the rest for you free of charge! Items that have dimensions over 40” will cost a little extra. Sorry, but saddles and drop ship items cannot be wrapped.
Q: Where are you located?
A: We’re located in Medina, OH, about 35 miles south of Cleveland. Our address is 2434 Wilbur Rd, located between Stony Hill and Nichols Rd. Just drive straight back to the stables and you will see our store located to the left of the big barn doors!
Q: What methods of shipping do you use?
A: We usually use FedEx. We will use the United States Postal Service for smaller items. If you need it shipped a special way, call us to place the order and we can go over the available options.
Q: If something is out of stock, can I be alerted when you have it back in stock?
A: Of course! Shoot us an email at Sales@greenmountainhorse.com or call us at (234) 248-4245 and let us know which item it is and we can usually give you an estimated delivery date.
Q: Can I order something on the website and pick it up in the store?
A: Yes, use the coupon code “medina” and write in the comments section that you will be picking it up at our store.
Q: What if I never received my package?
A: We rarely have delivery issues, but if you believe your package is lost, please let us know as soon as possible. If a shipper looses a package this can be addressed pretty quickly. We’ll deal with the shipper and send out a replacement right away. Please give us a call with your order number ready and we will address this issue ASAP.
Q: I am not happy with my items, they didn’t look the same as the pictures or it’s just not what I thought it was going to be. Can I return it?
A: We NEVER want you to be unsatisfied with a purchase from Green Mountain. If you are dissatisfied with a purchase, email or call us with your order number and we will make sure you get the right product or a refund in full. Yes, you can always return your item as long as they’re in new and unused condition. Return of an item that shows signs of use will incur a 20% restocking fee. If the return is the result of an error on our part, we’ll pay for the return shipping charge.