You can return anything that you purchase from us, for any reason, for a full refund, within 14 days of purchase. All returned items must be returned in the same condition as when shipped or you will be charged a 20% restocking fee. We reserve the right to refuse a return if the product returned is in a condition determined by Green Mountain Horse and Tack to be unsellable. In this case, the product will be returned to you and the refund will not be executed.
To return an item, re-pack the product(s) in a shipping-worthy box with a copy of the original packing slip, if available. Please include a detailed note explaining exactly what you want us to do (exchange, refund, credit). Send the package prepaid and insured by UPS GROUND, FedEx or the US POSTAL SERVICE. For your protection, please insure the package. Used, misused, or incomplete items are not returnable. Merchandise returned more than 14 days from the date of receipt are subject to a 20% restocking fee, and are eligible for a merchandise credit only. Special order and personalized items are not returnable.
Our return address is:
Green Mountain Horse & Tack
2434 Wilbur Road
Medina, Ohio 44256