Green Mountain Horse & Tack Customer Care
At Green Mountain Horse & Tack we are here to assist you in any way possible to make sure your shopping experience is a great one. Our knowledgeable staff can help you select the perfect product for you and your horse. Once you purchase from us, we can help you track your order, update your account information, process a return, and more. Our Customer Care Specialists can be reached by email or phone:
Retail Location Hours:
- Monday: Closed (but we ship orders.)
- Tuesday - Friday: 10am - 7pm
- Saturday: 10am – 5PM
- Sunday: 12pm - 5pm
Tracking Your Order
Upon processing and shipping your order, we will send you an email with a tracking number for your purchase. If you do not see this email, please check the spam folder in your email program, as incoming email from an address unrecognized by your email program can sometimes be mistakenly identified as spam. You can always contact us through email or phone for assistance in tracking your purchase.
Where We Ship
Products ordered on GreenMountainHorse.com may be shipped to the lower 48 states of the United States. Unfortunately we do not ship to Hawaii, Alaska, Canada or internationally.
We want you to be completely satisfied with your purchase, and therefore are very accommodating if you are unsatisfied for any reason with your purchase. Just send us an email or call us to arrange a product return. We’ll be happy to refund your money or exchange the product for you. All returned product must be in unused, new condition. If a return shows signs of use, we reserve the right to refuse the return or charge a 20% restocking fee at our discretion.
Important - we cannot accept returns on any products that have come in contact with horses. We strongly advise that you use a towel or blanket when fitting your horse with saddle pads, cinches, girths or any horse-wear products you have purchased from us. This policy is in place for the protection of our customer's horses from potential contact contaminations. The bottom line is this: if the product looks like it's come in direct contact with a horse, the return will not be accepted.
If you would like to revise your profile, change your password, or view order history, sign into your account. Not a registered user? Take a moment to create a new account with Green Mountain Horse & Tack. You can enjoy new product announcements, receive special promotional offers, get special discounts and much more.
All offers are while supplies last and may not be applied to previous purchases or other promotional discounts or special sale prices.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Certain products are excluded from promotional discounts and may be excluded without notification. All prices are subject to change without notice. We are not responsible for typographical errors.