Frequently Asked Questions
Q: How are your shipping costs calculated?
A: They are calculated based on the total amount purchased. You can see our shipping cost schedule here.
Q: I am looking for a particular item, and I can’t find it anywhere! Does Green Mountain Horse & Tack take special orders?
A: You bet we do! We want to help you locate that hard to find item. If you have trouble finding an item, please call us! Often times we can have our supplier drop ship the item right to your door.
Q: Where are you located?
A: We’re located in Northeast Ohio just south of Cleveland, in a very small community that is surrounded by boarding barns and horse properties. Our area is one of the most active equine communities in the country and we're proud to be a part of it.
Our Address is 1327 Sharon Copley Road, Wadsworth OH.
Q: What methods of shipping do you use?
A: We can ship through US Post, Fed Ex and UPS. We choose our shipper based on the lowest cost to to ship your order to you.
Q: If something is out of stock, can I be alerted when you have it back in stock?
A: Of course! Shoot us an email at Sales@greenmountainhorse.com or call us at (234) 248-4245 and let us know which item it is and we can usually give you an estimated delivery date. When it comes in, you'll get a call and/or email from us to let you know.
Q: What if I never received my package?
A: We rarely have delivery issues, but if you believe your package is lost, please let us know as soon as possible. If a shipper looses a package this can be addressed pretty quickly. We’ll deal with the shipper and send out a replacement right away. Please give us a call with your order number ready and we will address this issue ASAP.
Q: I am not happy with my items, they didn’t look the same as the pictures or it’s just not what I thought it was going to be. Can I return it?
A: If you're not happy with a purchase from Green Mountain, you become an instant priority to us. If you are dissatisfied with a purchase, email or call us with your order number and we will make sure you get the right product or a refund in full. Yes, you can always return your item as long as they’re in new and unused condition. Return of an item that shows signs of use will incur a 20% restocking fee. If the return is the result of an error on our part, we’ll pay for the return shipping charge. Some items, such as horse - wearables, are not returnable if they have been put on your horse for even a moment (think blankets, pads, sheets, etc.). This is purely for the hygienic safety of our customers' horses, including yours. Once you put that rug on your horse, you own it. We can give you great ideas on how to test fit a saddle pad or rug on your horse without making direct contact with your animal.